Shipping Policy

“Our friendly and professional staff will contact you by your preferred method to inform you of any changes and special circumstance that may be involved with your order.”  Most orders will be shipped within 5-6 business days. All shipments are out of NY. Shipments to West Coast may take up to 10 days to get to the destination by Ground delivery. You may request Overnight, 2nd Day or 3 Day shipping for faster delivery of your merchandise for an additional fee.

Privacy and Security

Personal Information:

Winkyou.com does not sell, rent, or trade your email address to third parties. We may, however, use third parties to help winkyou.com to provide services to you, such as fulfilling orders, processing payments, monitoring site activity, organizing information, conducting surveys, and administering emails, drawings, or contests.

The information you provide to us when you "sign up" to be added to our "Mailing List" is used to enable you to receive e-mails and other promotional materials from winkyou.com. The information you provide to us when you register inside our online store (i.e. name, postal address, e-mail address, telephone number) will be used to expedite your shopping experience at the winkyou.com online store during the check out process.

You should be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Website, the site or the public.

Questions/Changes In Policy:

If you have questions or concerns with respect to our privacy policy, please contact us. Should there be a material change to our policy regarding use of your personal information, we will update the privacy policy statement on this website. If you are concerned with how your personal information may be used by us, please visit our site to review this policy and other important information about winkyou.com.

Security:

Winkyou.com believes in providing a safe and secure shopping experience for all of our customers. We provide stringent and effective security measures on our Website. It is our policy to never send private information, such as your credit card number, via email.

We designed the winkyou.com store to accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology; for example, 4.0 versions or higher of Netscape Navigator and versions 4.0 or higher of Internet Explorer. This means you'll be unable to inadvertently place an order through an unsecured connection. Browsers that do not meet this requirement will be prevented from navigating the online store section of the winkyou.com website.

Return Policy

Your satisfaction is our number one priority at winkyou.com. We will gladly exchange any item that is in new condition (unworn with original tags attached) for size, color, and style within 5 days from receipt. All sales and clearance items are FINAL SALE and cannot be exchanged or returned. Any items with sequins or beading are final sale and cannot be exchanged or returned. It is against health regulations to resell any clothing especially any undergarment that is worn, soiled, laundered or damaged; therefore we can not accept any exchanges or returns of any items that are not in new condition. 

If you wish to return or exchange an item, please e-mail or call us before sending the item back. You must obtain a Return Authorization number (RA#) before you can return an item. Please enclose a copy of the invoice and write the RA number along with a brief description of the reason for your return or exchange (onto the copy of the invoice). Please write the RA number clearly on the outside of shipping carton.

All returns are subject to a 15% restocking fee. Shipping and Handling are not refundable. Additional shipping charges may apply to exchanges.

No refunds or exchanges will be accepted if:

• It is 20 days passed the original date of the invoice.
• There is no Return Authorization number (RA#) issued.
• If the item is worn, soiled, laundered, used and/or is not in new condition.
• Any tags are missing.

Some returns are subject to Store Credit only.
Please allow up to 30 days for refunds and charge backs.